It’s absolutely shocking that we were told 3 days ago that our elderly relative would be discharged, and we were told yesterday that it would be today as they just hadn’t sorted the discharge out. We’ve waited all day for a call from the Heartlands SAU dept. and it’s nearly 5. 30pm. If they knew yesterday that they were being discharged today then why have the extra workload of feeding them and them taking a bed up all day?
We have explained to staff all along that staying in there will affect our relative's mental state, and our relative has made it clear that they want to get out and yet no one seems to be trying to help them with a prompt discharge. There are no medical issues that have risen since yesterday so why all the waiting. Ringing them seems pointless as the telephone just rings out until it is cut off.
I feel that discharging patients when able should be paramount to their workload?
"An elderly patient who was told he was being discharged"
About: Heartlands Hospital / Older people's healthcare Heartlands Hospital Older people's healthcare Birmingham B15 2TH
Posted by matarhh74 (as ),
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