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"My wife and Hospital care following cancer surgery"

About: Aberdeen Royal Infirmary / Cancer Services (Medical Oncology) Aberdeen Royal Infirmary / Medical High Dependancy Unit Dr Gray's Hospital / Oncology / Cancer Pathway

(as the patient),

My wife had surgery for cancer at ARI Foresterhill in April 2019. The consultants and specialists were first class, communication was great and happy to spend time and talk with us.

The care in HDU was also very good. 

The care in the wards in ARI was not a good standard, whilst I understand that the nursing staff are busy, the level of care in the wards was disappointing. Simple things like drinks or the special menu required were not easily available and when someone is recovering after major surgery,  these small things are highly important. 

My wife progressed and was discharged to our home. Unfortunately she developed an infection resulting in admission to Dr. Grays in Elgin.

The ward musing care in Dr Grays was so much better than we expected, and this aided the recovery in Dr. Grays. As my wife needed specialist consultants to ensure the correct treatment she was transferred back to ARI, where again we experienced a poor quality of ward nursing care.

So in summary the care at Dr Grays was excellent and we are very grateful for their work and support.

Unfortunately we don't have any positive comments on ARI ward care.

But the consultant and specialists were very good.

My wife continues to recover and stay well following the surgery and treatment.

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Response from Caty Smith, Nurse Manager, Clinical Support Services - 3, NHS Grampian 5 months ago
Caty Smith
Nurse Manager, Clinical Support Services - 3,
NHS Grampian
Submitted on 05/06/2021 at 14:19
Published on Care Opinion on 07/06/2021 at 13:34

Dear Bills, thank you for taking the time to share the experience both your wife and you have shared. If convenient for you I would welcome an opportunity to discuss some of your points looking towards improvements within our service. It is wonderful news to read your wife continues to recover.

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Response from Diane Vass, Nurse Manager, Dr Grays Hospital, NHS Grampian 5 months ago
Diane Vass
Nurse Manager, Dr Grays Hospital,
NHS Grampian
Submitted on 06/06/2021 at 16:54
Published on Care Opinion at 16:54

picture of Diane Vass

Dear Bills

Many thanks for taking time to share your recent experiences on Care Opinion.

I'm pleased to read that your experience in Dr Grays has been positive, you don't mention the ward specifically, however I will share your story at the Senior Charge Nurse meeting where all wards are represented.

I trust your wife is continuing to recover and I wish you both well.

Take care


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