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"Thank you to the staff"

About: Elmswood Surgery

(as a service user),

Firstly, I would just like to thank the receptionists and secretaries, despite being so busy day after day, they always remain polite and always willing to help. It has been very busy for all staff including doctors, but in my opinion, the front house staff do not get enough thanks and praise. so THANK YOU very much the service would not work without you all. 

Secondly, the nurses and phelmos are wonderful, so kind and caring, all bring their own personality and humour, making life seem less serious. Thank you, ladies. 

 Thirdly, thank you to the GPs who have worked and trained so hard to look after the community in which they work. Pre covid the doctors have been exceptional - offering me time to talk about my problems, even when they are busy and the next patient is waiting. So Thank you - (please can you reintroduce face to face appointments)?

Thank you Elmswood Surgery. Pat each other on the back. 

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Responses

Response from Elmswood Surgery 2 years ago
Elmswood Surgery
Submitted on 14/06/2021 at 16:06
Published on nhs.uk at 17:01


Thank you for your thank you's! I have shared your comments with the whole Practice team.

We kept the Practice open throughout the pandemic with Nurses carrying out important tasks such as baby immunisations and GPs have been seeing patients face to face where clinically needed.

Face to face appointments are available for those patients that need them and we have trained our Reception team to ask a couple of questions when patients telephone us so we can decide whether a face to face or telephone appointment is most appropriate.

If you have any questions or would like to discuss further, please contact me at the Practice.

Emma Rowe

Practice Manager

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