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calm and supportive

Posted By Louise52

"calm and supportive"

About: Hull Royal Infirmary / Gynaecology

(as a service user),

I recently had day surgery on ward 30, cedar ward. I suffer with extreme health anxiety and this was one of the scariest things I have ever had to do, especially during covid and not being able to have my partner there. It is to the credit of the nurses, the consultants and the anesthetists that I actually went through with it! They were calm and supportive, the kind words of some of them reassured me and I know I did not make it easy as I was always ringing my buzzer as I felt sheer panic. I feel that not all medical professionals understand or have the time to deal with severely anxious patients but they did and I can't thank them enough. Thankfully I am now at home recovering.

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Responses

Response from Andy Lockwood, Head of Patient Experience & Engagement, Hull University Teaching Hospitals NHS Trust 2 years ago
Andy Lockwood
Head of Patient Experience & Engagement,
Hull University Teaching Hospitals NHS Trust

Submitted on 09/09/2021 at 12:57
Published on Care Opinion at 16:59

Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Cedar Ward.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regard

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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