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"Covid swab test for my 4 year old daughter"

About: North Devon District Hospital / Covid swabbing unit Royal Devon & Exeter Hospital (Wonford) / Ear, Nose and Throat Royal Devon & Exeter Hospital (Wonford) / Paediatrics

(as a parent/guardian),

I received a letter inviting my daughter for the test with no mention of why. I assumed that it was related to her ENT appointment two days later but that appointment letter did not mention the requirement of the test. The ENT appointment was a consultation only for grommets so I did not understand the need for the test. I telephoned both the testing team and ENT to confirm/question if it was really necessary. They said it was but that they only need a cheek test done which would be less uncomfortable for my daughter to have. I questioned about testing the adult who was accompanying my daughter but was told as adults can wear masks then it was unnecessary.

I took my daughter to the drive through testing site for her test and was told that she needed to be swabbed up her nose or the back of her throat. My daughter had a meltdown and covered her face with her arms sobbing. Despite the many efforts by myself and the very kind and helpful staff member trying to get her to let us take the test then we had to give up.

The staff member spoke to her team and a lead nurse came out to speak to me and phoned ENT dept to confirm that we could abandon the test and as she was under 5 that one was not necessary. It was a lot of stress for me, my daughter and the staff to try to carry out the test which I feel was unnecessary.

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Responses

Response from Teresa Sturm, Matron, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Teresa Sturm
Matron, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

My role as matron in the patient experience team covers both northern and eastern service at Royal Devon.

Submitted on 27/05/2021 at 16:49
Published on Care Opinion at 17:26


picture of Teresa Sturm

Dear Parentofa4yr,

Thank you for taking the time to leave feedback and bringing this to my attention. I am so sorry for the distress and upset this experience has caused both you and your daughter. The lead nurse from the Covid 19 testing cell would also like to thank you for sharing your experience and we are working together to look into this further.

Once I have some more information from the ENT team I will be back in touch. In the meantime, if you would like to discuss this further please contact me teresa.sturm@nhs.net

Thank you

Teresa

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Response from Royal Devon & Exeter Hospital (Wonford) 2 years ago
Royal Devon & Exeter Hospital (Wonford)
Submitted on 03/06/2021 at 15:29
Published on nhs.uk at 16:25


Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. Your comments will be passed on to the relevant department, if you would like to contact us further please do not hesitate to call our Patient advice and liaison service on 01392 402093.

Response from Teresa Sturm, Matron, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Teresa Sturm
Matron, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

My role as matron in the patient experience team covers both northern and eastern service at Royal Devon.

Submitted on 15/06/2021 at 15:51
Published on Care Opinion at 17:01


picture of Teresa Sturm

Dear Parentofa4yr,

I just want to thank you again for sharing your story with us.

As a result of you sharing your story it has been shared with colleagues in our swabbing team, Head of Audiology, Outpatients Manager, and colleagues at the Royal Devon & Exeter Hospital who provide the ENT services at NDDH.

We are in ongoing discussions with colleagues at the Royal Devon and Exeter Hospital to ensure our teams learn from your experience and review processes.

Many thanks again

Teresa

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