This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Poor dangerous service"

About: Burnham Medical Centre

Started experiencing vision issues, have had iritis in the past and needed urgent referral to eye casualty. Went into practice to ask for an urgent appointment, explained potential seriousness, greater by you have to call at 8:30 tomorrow, tried to explain serious implications this could have ignored and told to call back tomorrow went to miu excellent rapid referral to taunton eye casualty.

It is dangerous that reception is triage as could have serious consequences.

Reading previous responses I'm not hopeful this will be taken seriously, so emailing ccg and cqc.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Burnham Medical Centre 6 months ago
Burnham Medical Centre
Submitted on 25/05/2021 at 12:48
Published on nhs.uk at 13:23


Thank you for your comments.

We are grateful to you for highlighting your experience from which have identified a training issue. This has been acted upon and addressed as a matter of urgency.

Please accept our apologies.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k