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"Pre assessment swabs"

About: Northern Health & Social Care Trust / Covid-19 Testing Centre

(as a relative),

It’s funny how the pre assessment for surgery can be very scarey... and now there is a new dimension of going for COViD test. Mum was very anxious about her surgery but even more anxious about the process to be tested for Covid. We went to the drive through unit at the Woodside Road in Ballymena and it was so well organised- it is to be commended at the respect and efficiency of the team conducting the test and how calm they were conducting the tests.... which look extremely uncomfortable for someone, but when the staff are efficient and reassuring it makes all the difference. The only improvement would have been to advised us that the nurse would conduct the test. 

Most of mums anxiety related to the fact she thought she would have to do it to herself and she wasn’t sure she could. 

We are very grateful for the service and delighted the results were negative (efficiently informed by text message 24hours later) and mum is safely in for surgery. As a family we are very grateful for the role this team is played

Responses

Response from Collette Fitzgerald, Nurse Manager, Childrens Services, NHSCT 4 weeks ago
We are preparing to make a change
Collette Fitzgerald
Nurse Manager, Childrens Services,
NHSCT
Submitted on 20/05/2021 at 11:11
Published on Care Opinion at 11:58


Thank you for your kind words and taking the time to share this feedback.

I'm glad that your mother found it a positive experience but I do acknowledge that it can be an anxious experience. Our aim is to provide as pleasant a situation as possible.

By way of explanation, some patients receive a phone call to book in to the clinic and some patients receive a letter.

Normally we explain the process in the phone call. I will check the detail in the letter and ask that text is added to explain that a nurse will conduct the test.

I will share your feedback with the team.

Regards Collette

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