"Pre assessment swabs"

About: Northern Health & Social Care Trust / Covid-19 Testing Centre Northern Health & Social Care Trust Covid-19 Testing Centre Antrim BT41 2RL

Posted by Our story (as a relative), 2 years ago

It’s funny how the pre assessment for surgery can be very scarey... and now there is a new dimension of going for COViD test. Mum was very anxious about her surgery but even more anxious about the process to be tested for Covid. We went to the drive through unit at the Woodside Road in Ballymena and it was so well organised- it is to be commended at the respect and efficiency of the team conducting the test and how calm they were conducting the tests.... which look extremely uncomfortable for someone, but when the staff are efficient and reassuring it makes all the difference. The only improvement would have been to advised us that the nurse would conduct the test.
Most of mums anxiety related to the fact she thought she would have to do it to herself and she wasn’t sure she could.
We are very grateful for the service and delighted the results were negative (efficiently informed by text message 24hours later) and mum is safely in for surgery. As a family we are very grateful for the role this team is played

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Responses

Collette Fitzgerald

Henry Coordinator. , Nursing/Paediatrics, Womens Servcies & Corporate support.,

NHSCT

Submitted on 20/05/2021 at 11:11

Published on Care Opinion at 11:58

Thank you for your kind words and taking the time to share this feedback.
I'm glad that your mother found it a positive experience but I do acknowledge that it can be an anxious experience. Our aim is to provide as pleasant a situation as possible.
By way of explanation, some patients receive a phone call to book in to the clinic and some patients receive a letter.
Normally we explain the process in the phone call. I will check the detail in the letter and ask that text is added to explain that a nurse will conduct the test.
I will share your feedback with the team.
Regards Collette

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Collette Fitzgerald

Henry Coordinator. , Nursing/Paediatrics, Womens Servcies & Corporate support.,

NHSCT

Submitted on 12/07/2021 at 13:08

Published on Care Opinion at 13:08

Changes have now been made to the letter to offer further explanation to service users.
We hope this is helpful.
Regards Collette

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Leigh Morgan

Engagement Manager, Involvement Team,

Northern Health and Social Care Trust

Submitted on 02/09/2021 at 10:18

Published on Care Opinion on 03/09/2021 at 09:48

Dear Our Story,
As per Collette's previous response, these changes have been made regarding your recent feedback.
Thank you for taking the time to tell us about your experience.
Kind Regards,
Leigh

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Update posted by Our story (a relative) 2 years ago

Thank you so much for taking the time to reply to my feedback. It is reassuring to know you have read it and that hopefully will help people in the future who are attending for tests. No doubt we will have to live with COVID for a while longer and your service is very valuable

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