"No privacy nor dignity"

Took my mum who is in her 80's and has cancer to A&E, she was in terrible pain. On arriving I was told I couldn’t wait in the waiting room and had to leave her, well a good job I didn’t!  4 hours she was left in the waiting room frightened and in pain along with other vulnerable people, the manner from members of staff was atrocious, one person who was in pain was told x-ray results abruptly and in front of everyone. Surely a dignified quiet conversation would have been better. Someone asked how long was the waiting time and a nurse shouted a dismissive comment back about how they had some very poorly people there, which my mum stated to me that it made her feel as if she shouldn’t be there and was wasting their time.

We all know the pressure the NHS is under but this doesn’t give employees the right to be abrupt and rude, a little more respect less of the eye-rolling would be appreciated. On the plus side, once my mum was allocated a cubical she said the doctor was very nice and understanding, he wanted to admit my mum but she declined, she’s afraid that the standards of the staff she witnessed in the waiting room would continue throughout the hospital.

I’m heartbroken that my mum should feel like this at a time she need help.