"Poor Communication"

Used e-consult and had appointment booked with physio 14th May

No choice offered, didn’t know I could see physio or if this was a chargeable service they had booked me in with.

Was a telephone appointment which I find difficult but was willing to try. By 1200 no contact so phoned surgery (took 15 mins)

I was told my appointment was 21st May, asked why they emailed me with 14th May, then was told the physio was unwell- fair enough but would have been nice to be contacted to arrange new date rather than them booking one I can’t make. Struggled to rebook, have now had to take appointment prior to working nights, not ideal, I asked re telephone appointments and told that it has to be telephone first and then ‘they will decide ‘ if you need to be seen face to face- feel like I don’t matter to them at all and am just another number on a conveyor belt, really disappointed , no wonder people go to A&e.