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Great Service

Story from nhs.uk

"Great Service"

About: Croydon University Hospital

My appointment was with the Ultrasound Dept. for a guided aspiration. I was quite nervous but wanted to say thank you for such a positive experience.

The lady who met me in the waiting area introduced herself and immediately put me at ease, and advised who else would be with us for the procedure.

Everything was explained clearly so I knew what to expect and when and they made time to reassure me throughout, which I really appreciated.

An invasive procedure in the side of my face but the discomfort was minimal and after removing the plaster, I could barely see a mark.

It's an anxious time generally with this sort of test but the welcoming, friendly, reassuring and highly professional service

I received made it much easier. Thank you again.

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Responses

Response from Croydon University Hospital 2 years ago
Croydon University Hospital

Submitted on 12/07/2021 at 16:07
Published on nhs.uk at 20:51

Dear Patient

I am very happy to read that you have taken time to advise the Trust of your positive experience whilst accessing Croydon Health Services (CHS). It will be of great pleasure that we share your positive comments with the relevant teams and staff and we would like to take this opportunity to thank you for taking the time to share such a positive story. If you would like to contact us further please do so by emailing the Patient Experience Team at CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

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