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Care Opinion

Terrible service

Story from nhs.uk

"Terrible service"

About: Queen Elizabeth Hospital (London)

I visited here tonight, their was only me and two others their. It took two hours to be seen, I’ve got a kidney infection which has got worse over the past few days, blood was still present in the urine but I wasn’t allowed any new antibiotics to treat this, I was just told to stop the ones I was on. And the receptionist on tonight was so rude and abrupt.

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Responses

Response from Queen Elizabeth Hospital 2 years ago
Queen Elizabeth Hospital

Submitted on 27/05/2021 at 09:42
Published on nhs.uk at 16:18

We’re sorry to hear of your recent experience at Queen Elizabeth Hospital (QEH). Your feedback has been sent to the Emergency Department (ED) matron and also to Greenbrook who run the urgent care services at QEH.

It is not clear which service your comments relate to, ED or Urgent Care. If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592 for ED issues. Or Greenbrook on greenbrook.qehucc@nhs.net if they relate to Urgent Care.

Thank you for taking the time to provide feedback.

Kind regards

Patient Experience

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