"Terrible patient service"

I was referred to orthopaedics by my GP in Oct 2019. I had a consultation appointment for 27/3/2020 but that was cancelled due to COVID lockdown #1. I was promised it would be automatically rearranged when lockdown ended. I then had to chase the new appointment in August and September to finally get one in November 2020, pretty good, but I had to do all the leg work (pun intended).

Since the consultation appointment letter, I have had no contact from QA.

I emailed requesting an update as my knees are deteriorating rapidly and pain increased hugely on 9/4 and got a callback from “a senior manager” saying surgery would be between mid May and Mid June.

Great, happy days. I again received no confirmation or correspondence about this.

I called to check if I was on May’s list on 27/4 as I had received no information and I knew there would be pre surgery appointments. I was told that I was not on Mays list and June’s one would not be available until mid May. Again no correspondence.

13/5 I rang again and only got voicemail options, no live people despite it being in the middle of the day. I left messages and got no response.

Terrible way to treat a patient, let alone a military veteran seeking treatment for a service related injury. They need to learn about a thing called “letters” and even “email”, but I suppose if they only use phones it provides no evidence of poor practice.