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Disappointed

Story from nhs.uk

"Disappointed "

About: Waterfront and Solent Surgery

I’ve always had good service from the team at the surgery .Both flu & Covid clinics well run and thank you . However I feel that there is too much reliance on Phone consultations when there are times a patient would benefit from a face to face appointment . Pre Covid it was a patients choice whether they saw a GP , now it’s the GPS decision about who is allowed over the drawbridge . I understand the necessity to keep everyone safe and that NHS staff are doing their best but could we get back to something easier for patients . Can I ask that Drs urge NHS England to relax some restrictions to allow more surgery visits . After suffering severe pain constantly for more than 3weeks and various medications not doing much to help , I am , sorry to say this ,losing confidence in a system where I virtually have to beg for an appointment .

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Responses

Response from Waterfront and Solent Surgery nearly 2 years ago
Waterfront and Solent Surgery

Submitted on 16/05/2022 at 15:09
Published on nhs.uk at 15:11

Dear Barbara,

We though we would let you know that the infection control guidance has finally been relaxed and we are now back to allowing patients to book face to face appointments, telephone calls or video consultations by either calling our reception team, without the need for telephone triage first.

We are also allowing online booking of appointments to those who have online access and don't want to wait on a telephone line for our reception team.

Throughout the COVID restrictions our team continued to see patients face to face, but these appointments were based on a clinical need (after telephone triage) rather than a patient desire. We are sorry if you were unhappy with the triage system but we had to comply with the Standard Operating Procedure for General Practice as set out by NHS England.

We hope you will be happy that we almost back to normal!

Kind regards, Dr Simon Sherwin

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