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Absolute nightmare

Story from nhs.uk

"Absolute nightmare"

About: Parcliffe Medical Centre

Trying to arrange care for disabled sister. Endless wait in queue. Telephone triage system with staff who appear to have no access to patients' high level histories. First day referred to District Nurses who would not act as they said it required a doctor to recommend treatment first. Overall we have spent at least 3 hours before getting to the point at which a GP will call back. This is not customer service it's customer torture!

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Responses

Response from Parcliffe Medical Centre 2 years ago
Parcliffe Medical Centre

Submitted on 13/05/2021 at 18:04
Published on nhs.uk at 21:38

Good Afternoon Mr Carr,

We are sorry to hear that you have had a disappointing experience with the Practice today.

If you could contact the Practice either by telephone or to the email address with the return contact information for you to: FWCCG.gp-p81150@nhs.net for the attention of the

Patient Services Team Leader / Practice Operational Manager, we'd be happy to discuss with you and see if there is any way we can help improve any future contact with the Practice, and look into further any concerns that you may have.

Many thanks

Parcliffe Medical Centre

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