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Care Opinion

Efficiency, sympathy, encouragement and care

Posted By plusnq37

"Efficiency, sympathy, encouragement and care"

About: Midlothian Community Hospital / Hospital @ Home (Midlothian)

(as a relative),

The service we received from Hospital @ Home was truly wonderful. Once they had been brought in they came so quickly, offered so much reassurance to the family, and delivered care with excellence. Everything that needed to be done for my ill husband was organised with efficiency, sympathy, encouragement and care. He was able to die at home knowing that the right decisions had been made for him and with him. This was very important to the family.

We will never forget this.

Thank you.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 2 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 17/05/2021 at 13:46
Published on Care Opinion at 14:31

Dear plusnq37

Thank you very much for gettig in touch with us via Care Opinion. Please accept my condolences following the loss of your husband.

I was pleased to read how wonderful the Hospital @ Home team were so that your husband could spend his time at home and being cared for with his family by his side.

I will share your kind words with the team and thank you again for getting in touch.

Kind regards

Jeannette

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Response from Patricia Cantley, Consultant, Midlothian Hospital at Home Team, NHS Lothian 2 years ago
Patricia Cantley
Consultant, Midlothian Hospital at Home Team,
NHS Lothian

Submitted on 17/05/2021 at 15:05
Published on Care Opinion at 15:05

picture of Patricia Cantley

Thank you very much indeed for taking the time to get in touch with us, especially at what must be a busy and difficult time for you all.

It is a privilege and a pleasure to look after people at home, perhaps especially when they are nearing the end of their lives. It was an honour to look after your husband and we are touched by your very kind words.

We feel strongly that patient care is a very individual thing, and that each person should get the care that is right for them, rather than something from a "set menu". I am glad that we were able to help your family. Please accept our condolences again and our very best wishes to you and to all the wider family.

Kind regards from all the team here.

Trisha Cantley

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