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"Cut off after being on hold"

About: Groby Road Medical Centre (Id Patchett)

I spent my break at work on hold for a very long time, got to 1st in queue and was cut off. I then had to call back and was 6th in line. I did not have time to wait again as I had to go back to work. Very annoying and frustrating.

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Responses

Response from Groby Road Medical Centre (Id Patchett) 2 years ago
Groby Road Medical Centre (Id Patchett)
Submitted on 19/10/2021 at 13:30
Published on nhs.uk at 13:31


Apologies for the experience you've had, we have now resolved this issue and should not happen again. Thank you

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