"Very poor service"

I was impressed to be contacted by text to receive my first vaccine dose in February. However, as the 12 week date approached for my second dose there has been no communication. PHE and the 4 CMOs of the UK have stated that 2nd doses need to be given after 77-84 days. At day 83, I contacted the surgery to be asked by the receptionist why I was calling as the message on the front of the automated call handling service said they weren't taking vaccine related calls; that despite this being overdue, there were vaccine shortages and I would be contacted when I would be contacted. A real "Computer says no" attitude. I tweeted the practice and was asked to forward my details by direct messaging. I did to no avail. I have now contacted my MP to make him aware of the situation. Really annoyed by what was initially a very good experience. All could have been avoided by some proactive comms but deeply frustrated by the whole experience. If GPS want to run primary healthcare as a business and make bigger returns for their partners they should at least invest in their customer service and have used the quieter year they've undoubtedly had to professionalisetheir service model and what they do as a business. It is day 85 and still no date for a second dose in sight.