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An excellent experience at a stressful time

Posted By peppergm36

"An excellent experience at a stressful time"

About: Downe Hospital / Midwifery Unit

(as a relative),

We attended Downe hospital last Friday for our 20 week anomaly scan and the standard of care was excellent. The hospital itself was bright and modern, felt very welcoming and the staff were very helpful. 

When we were having the actual scan the sonographer was brilliant, explaining everything they were doing and answering all our questions (even if they'd been asked them 20 times already that day). We then went to see the midwife who again was amazing, took the time to talk us through everything, asked us if we had any questions and made sure we were all set. 

It was an excellent experience at a stressful time which definitely reduced our stress levels. I would highly recommend Downe hospital, we live about an hour away so wouldn't be our closest, but it was worth the trip on this occasion. 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 15/05/2021 at 17:12
Published on Care Opinion at 17:12

picture of Conor Campbell

Hi peppergm36

Thank you for sharing youe experience.

Great to hear that our Downe Hospital staff have looked after you really well.

They will greatly appreciated hearing your kind words.

Best wishes

Conor

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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 15/05/2021 at 17:15
Published on Care Opinion at 17:15

picture of Conor Campbell

Hi peppergm36

Thank you for sharing your experience.

Great to hear that our Downe Hospital staff have looked after you really well.

They will greatly appreciate hearing your kind words.

Best wishes

Conor

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Johnston, Antenatal Education coordinator, Woman & Acute Child Health - Maternity, South Eastern Health & Social Care Trust nearly 2 years ago
Julie Johnston
Antenatal Education coordinator, Woman & Acute Child Health - Maternity,
South Eastern Health & Social Care Trust

Submitted on 21/07/2022 at 17:19
Published on Care Opinion on 22/07/2022 at 09:15

Hi Peppergm36

I am delighted your anomaly scan went so well and that from the moment you arrived at the Downe Hospital for your Scan everyone was helpful professional and demonstrated kindness.

The midwifery and radiography Teams in Downe will appreciate you taking the time to publicly commend them. I hope your birth went well and I would like to thank you again.

We have a Maternity service users group, BUMPS which you are most welcome to attend and can contact myself if you are interested.

kind regards

Julie Johnston

Antenatal education coordinator

south eastern trust.

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