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"All a bit too much trouble for them."

About: Willow Bank Surgery

Tried to register foster children, down loaded the government web site form GMS1 to save time as I only wanted to visit the practice once. They wouldn't accept this. So given the same form to fill in only not on A4 format. Then given a 3 page questionnaire to fill in regarding medical history which I don't have. Surely they can access this once they get the previous history from the last GP. Told I had to have the NHS number and to phone previous GP who would give this to me. This after being told willow bank couldn't help due to confidentiality laws, so that law doesn't apply to the previous GP (the address of whom I had put on the GMS1 form)? So yet another job for the already over stretched social worker. Not like they have much else to do is it. At this rate the children will be 18 and will be able to register on their own.

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Responses

Response from Willow Bank Surgery 2 years ago
Willow Bank Surgery
Submitted on 26/05/2021 at 16:04
Published on nhs.uk at 21:44


I was really disappointed to read your comments about the service you received recently and apologise for this unreservedly. We take all complaints very seriously and it would help very much if you would discuss the matter with me so that I can look into your concerns and address the situation. Bev Heath Practice Manager

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