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Mental health support

Story from nhs.uk

"Mental health support"

About: Russells Hall Hospital

I went to the hospital for mental health support. A nurse in A&E said to me “I shouldn’t feel suicidal because African children would die to be in my position”. I felt like no one cared when I needed someone the most. They also kept putting people infront of me to get the support I needed when I was there before them. I got offered to be referred to Dudley talking therapies and it’s been 10 weeks and I still haven’t got the right support.

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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 2 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust

Submitted on 14/05/2021 at 08:55
Published on Care Opinion at 11:00

Thank you for taking the time to post a comment about your experience in our Emergency Department. We are disappointed to hear about your negative experience while you were in our care.

We would welcome the opportunity to investigate your concerns in more detail to prevent a reoccurrence. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you with this.

Patient Experience Team

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