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"Shocking"

About: Kensington Road Surgery

Cannot get through on the phone to book an appointment, had to turn up at the door and demand an appointment. No appropriate help offered, phone appointment only to diagnose knee problem which leaves me unable to walk at times. Having to pay £200 to see a specialist as the Doctor will not see me, return my calls as promised or respond to my written complaint. The only people praising this surgery are either lucky or "connected". Disgrace.

I'm sure many more want to complain but worry about being struck off, from my recent experience, I have nothing to lose.

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Responses

Response from Kensington Road Surgery 2 years ago
Kensington Road Surgery
Submitted on 12/05/2021 at 10:25
Published on nhs.uk at 15:38


Good Morning,

I am sorry that you feel you are not being treated in a caring way. Please contact myself Emma Page Practice Manager to discuss this .

Thank you

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