"Appointment telephone system"

On Monday 10th May 2021 received an appointment letter for Holter Monitoring this letter advised that if I wished to change appointment I should telephone 01698 366380 within seven days of the date on the letter (date on letter is 05/05/2021).

Unfortunately I need to change this date. On Monday 10th may 2021 I telephoned the number and  was advised by a message to leave my name and telephone number and I would receive a call that day which I duly did . I did not receive a call that day although we did not leave home. 

On Tuesday morning 11th May 2021 I repeated the exercise and again was advised by the same message. I advised my name, my date of birth and advised that I need change of date and gave my mobile phone number. Again I did not receive a call.

The letter clearly states that if I do not reply or attend then I will be removed from the list. 

I will repeat the exercise again tomorrow morning this being the last day before I can request a change or I will be struck of the list. 

I feel this system needs to be improved to ensure that all calls are answered or perhaps a queuing system should be implemented this can be annoying with long waits but eventually you get a reply.