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A gastroscopy

Posted By Snooker

"A gastroscopy"

About: West Cornwall Hospital (Penzance) / Gastroenterology

(as the patient),

The process of a gastroscopy   is a horrible experience to go through but the team at West Cornwall Hospital did their best to make the experience as pain free and as comfortable as possible. Lots of communication, soothing words and instructions during the process. Well done team.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 20/05/2021 at 16:04
Published on Care Opinion at 16:04

picture of Jess Saunders

Dear Snooker,

Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was pleased to see that although your were in for a procedure which isn't a pleasant experience, the team at West Cornwall Hospital were able to make you comfortable and your procedure pain free.

I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will make sure your story is shared with the team at West Cornwall, I am sure they will be very pleased to receive it.

Best wishes,

Jess

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