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Care Opinion

Everyone has Gone Above and Beyond

Posted By indigopq58

"Everyone has Gone Above and Beyond"

About: Crosshouse Hospital / Physiotherapy Crosshouse Hospital / Stroke Care Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Paramedics were at my house in less than 15 mins - they took care of me well.

When I came in I was treated & looked after well.

Everyone has gone above & beyond.

I don't think anything could have been done better.

Special thanks to: Alex, Kevin, Brian, Bill, Kirsty, Barry, Physio team.

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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 2 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 13/05/2021 at 16:53
Published on Care Opinion at 16:53

Dear indigopq58,

Thank you for taking the time to post your feedback on care opinion. It is so nice to read about your positive experience at what must have been a frightening time. It must have been reassuring to have the ambulance staff there so quickly.

The team will be delighted to read your feedback. Alex, Kevin, Brian, Bill, Kirsty, Barry, Physio team will very much appreciate your special thanks.

I hope you are now recovering well.

Best Wishes

Christine and team.

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 14/05/2021 at 07:41
Published on Care Opinion at 07:41

Dear indygopq58

Thank you for taking the time to post your Feedback here on Careopionion.

I am sorry you have had to make use of our services and those of the wider NHS, however it is really lovely to read your comments made about all the staff, it appears everyone has looked after you well.

If you would like your comments to be passed back to the Ambulance crew, please may I ask you email sas.feedback@nhs.scot with your name, date, time and address of where we attended to your mum. It would also be extremely helpful if you made reference to your CareOpinion username which will enable us to easily link to this.

I hope you are now feeling much better and on the road to recovery

Best Wishes

Lesley

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