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Rude receptionist

Story from nhs.uk

"Rude receptionist"

About: Wycombe Hospital

Attended for a maternity out-patient appointment and found the receptionist unnecessarily rude and unhelpful. I am also hard of hearing and had to ask her to repeat 3 times as she refused to make any concessions. Am disappointed for Wycombe hospital really as the rest of my care has been exemplary but as a receptionist she is meant to be the welcoming point of contact especially for someone stressed as they may be having a miscarriage. Further customer service and equality training wouldn’t go amiss.

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Responses

Response from Anthony Banton, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 2 years ago
Anthony Banton
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 14/06/2021 at 13:05
Published on Care Opinion at 13:05

Dear Madam,

Thank you for taking the time to leave your comments on this website.

I am glad to hear that you are happy with the care you received at Wycombe hospital but I am sorry to hear that you felt that the receptionist was rude.

We will look into this further.

I would be very grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01296 316042 to talk about your specific experience further, and to see how we may be able to assist you.

Kind regards,

Anthony Banton

bht.pals@nhs.net

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