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Waiting times are too much

Story from nhs.uk

"Waiting times are too much"

About: Queen Elizabeth Hospital (London)

My wife walked in for a knee injury due to a fall from a bike, i wasnt allowed in but visibly there were other who were allowed to go in with their patients, and we waited in excess of 4 hours without anyone asking whether she was in pain or any even came to look, finally when she asked how long they said it might be hours and said you might as well leave. We finally decided to leave cause there was no point in waiting anymore.

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Responses

Response from Queen Elizabeth Hospital 2 years ago
Queen Elizabeth Hospital

Submitted on 17/05/2021 at 08:52
Published on nhs.uk at 17:07

I am sorry to read your comments about your recent visit to Queen Elizabeth Hospital, it is important to us that all patients experience a compassionate and caring journey throughout their time with us. As an Emergency Department (ED) we strive to provide the best possible care for all our patients and it concerns us greatly should any patient feel that this was not the case for them. I do apologise that this has not been your or your wife’s experience on this occasion.

Please be assured that all the concerns you have raised are acknowledged and will be highlighted to the whole team, by sharing your experience we can learn and aim to improve the future level of care we provide to our patients.

It is not clear if your comments relate to ED or Urgent Care, whose services are provided by Greenbrook not the Trust. If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592 for ED issues. Or Greenbrook on greenbrook.qehucc@nhs.net if they relate to Urgent Care.

Thank you for taking the time to provide feedback.

Glenda Moncar

Emergency Department Matron

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