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Horrific experience!

Story from nhs.uk

"Horrific experience!"

About: The Whittington Hospital

Lack of care from the reception until the doctor. 3 hours waiting in agony even the 111 told me I will be seen within max 2 hours. Couldn't sit or walk properly. Was standing over 3 hours in waiting room. Nurse told me she will give something for the pain of my lower back. Didn't get anything. Left in agony with paracetamol from very unexperienced doctor without any comparison. Feeling worse then before I was seeking help.

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Responses

Response from The Whittington Hospital 2 years ago
The Whittington Hospital

Submitted on 17/05/2021 at 09:57
Published on nhs.uk at 17:11

Dear Maria,

Thank you for taking the time to leave feedback regarding your recent attendance at the Emergency Department. We hope you are well.

We are sorry to hear that you did not have a positive experience on this occasion. We will share your comments with service and senior directorate managers so they are aware.

If you would like to discuss this further, the PALS & Complaints team would be happy to hear from you. You can contact them on 020 7288 5551 or via email at whh-tr.whitthealthpals@nhs.net

Best wishes

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