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Open and honest

Story from nhs.uk

"Open and honest "

About: Salford Royal

The consultant spoke to me as a person and explained my condition and how we all deal with life hiccups at our own pace. The staff I came into contact with was friendly and helpful and when they didn’t have an answer they found the answer, and rang me back without hesitation.

Now discharged but fantastic care from start to finish.

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Responses

Response from Salford Royal 2 years ago
Salford Royal

Submitted on 12/05/2021 at 13:36
Published on nhs.uk at 15:48

Dear Sam.C

Thank you for your feedback. It's great to hear that your consultant fully explained your condition to you and that our staff were helpful. Our staff work hard to ensure that our patients have a postive experience, I am delighted to hear that we achieved this for you.

Kind regards

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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