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Incorrect information given

Story from nhs.uk

"Incorrect information given"

About: St Mary's NHS Treatment Centre (Portsmouth)

After being seen (on a Saturday) for a dislocated finger for which I have no issues with treatment, was asked to return the following Saturday for a review. Was advised that I would not need to wait on a return for a review.

On arriving today, told reviews are only within 7 days (they did book me in) but then told I would be joining the queue with all the new patients.

In terms of managing expectations and the patient experience this is totally unacceptable. In the case of a new injury you expect to be in a queue to be seen but not when you have been asked to return for a review.

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 2 years ago
St Mary's NHS Treatment Centre (Portsmouth)

Submitted on 10/05/2021 at 11:32
Published on nhs.uk at 21:49

Thank you for taking the time to provide feedback on your recent treatment at Practice Plus Group Urgent Treatment Centre – St Mary’s Portsmouth

At Practice Plus Group Urgent Treatment Centre – St Mary’s Portsmouth, we strive to provide a high quality and patient focused service and by being informed where elements of that service has not achieved the desired outcome, we can review our current practices and implement improvements.

We would like to offer you the opportunity of discussing your concerns in more detail to see if we can resolve them. If you would like to take up this offer, please could you contact Danny Wroe, the Clinical Lead for the Urgent Treatment Centre on danny.wroe@practiceplusgroup.com at your earliest convenience.

Kind regards

Sharon Spencer

PA to Hospital Director

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