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The staff quickly put me at ease

Posted By Gonesuper

"The staff quickly put me at ease"

About: Causeway Hospital / Accident & Emergency Trauma & Orthopaedics / Major Trauma Unit

(as the patient),

I stayed in the Major Trauma unit to recover from a traffic accident that happened me as a pedestrian.

I was transferred here from my local hospital (Causeway Coleraine) for a CT and spent a week on the ward.

Initially I was very nervous as I was unsure how much damage had happened to me and how well if at all that I would heal.

But the staff quickly put me at ease and took a large interest in my life and my recovery.

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Responses

Response from Nathan Tate, Divisional Nurse- ACCTSS, Critical Care/ ICU/ Theatres+recovery/Endoscopy/DPU/Major Trauma Service/ Pre-operative assessment, Belfast Health and Social Care Trust 2 years ago
Nathan Tate
Divisional Nurse- ACCTSS, Critical Care/ ICU/ Theatres+recovery/Endoscopy/DPU/Major Trauma Service/ Pre-operative assessment,
Belfast Health and Social Care Trust

Submitted on 07/05/2021 at 09:17
Published on Care Opinion at 10:33

picture of Nathan Tate

Hi Gonesuper,

Thank you for taking the time to provide feedback on the Major Trauma Service.

Its fantastic to hear that the staff put you at ease during what must have been a very stressful experience.

I will share your feedback with the Ward Staff.

Thank you,

Nathan

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Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust 2 years ago
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 13/05/2021 at 22:30
Published on Care Opinion at 22:30

Hello Gonesuper

Thank you for taking the time to post your feedback after your unfortunate attendance at Causeway Emergency Department.

I am very glad to hear that you had a positive experience, at a time when you must have been very anxious.

I wish you a full and speedy recovery.

Kind Regards

Natalie McLaughlin

Assistant Clinical Services Manager

MEM

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