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"Self referral"

About: Mental Health Community Services / Condition Management Programme

(as the patient),

I have been suffering quietly with anxiety and stress for a number of years on and off but was always able to keep it under control and manage it myself. However in early 2021 things came to a head, due to other recent events that happened in my life, and I was driving to work one morning and I just couldn't take it anymore and broke down. I felt helpless and was taking this out on my child and wife.

I got to work and told myself I can't continue like this. It was affecting my family, myself and my work. I closed myself in an office and asked myself what can I do to help this, talking to family or a friend wasn't an option. I just didn't feel comfortable doing this. (Must be a man thing) I work in benefits and had the experience of referring my customers that needed to help to this program, so I thought about a self referral.

I made the call and referred myself. This resulted in an appointment being made with a member of their team the following week, I had an initial consultation and was accepted into the program. Even after that very first call, the weight off my shoulders was unbelievable. I completed the initial assessment and made an appointment for the following week. This was the first call in terms of trying to deal my situation and get to the bottom of it....I broke down on the phone again.

I worked with Gary for the next 7 or 8 weeks over the phone due to covid restrictions, and all I can say is he was fantastic. He listened to everything I had to say over the weeks and replayed it back to me, this massively helped me in accepting what issues I had going on in my head and and has helped me deal with this positively. It was like I was in denial to what was the issues were and this helped my accept the problem in order to help deal with it. I am now alot more comfortable at work and most importantly at home with my family.

I finished up with Gary today and completed the final assessment and can say it was the best decision I ever made in regards to my mental health. I was told if things deteriorate that I am only a referral away from getting this valuable help again if the need arises.   There was other options available if I felt I needed more assistance, there was cognitive behavioural therapy there and more sessions available one on one with Gary. I am now in a much better place mentally.. 

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Responses

Response from Jacqui McNeilly, Project Development Officer, Conditions Management Programme, NHSCT 2 years ago
Jacqui McNeilly
Project Development Officer, Conditions Management Programme,
NHSCT
Submitted on 11/05/2021 at 14:42
Published on Care Opinion on 12/05/2021 at 08:12


Hello my name is Jacqui, I am the Project Development Officer for the Condition Management Programme.

Thank you for taking the time to tell us about your experience on the programme.

It is good to hear you found the Condition Management Programme helpful and that you are feeling better now.

Your comments will be shared with Gary and the wider team.

Regards

Jacqui

Project Development Officer

Condition Management Programme

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