"Amazing Service - Thank You!"

I was forced to attend over the Bank Holiday weekend. To my dismay, my Mitrofinoff catheter had come out. I called the urology ward and they said to attend A&E. I am Covid phobic as my dad has leukaemia.

I needn’t have worried one bit! The care from every I met was exemplary. Hand sanitizer was in abundance and most areas were sparkling clean. This was echoed during my brief stay on Ward 621. I would like to thank everyone involved in my care. It was the NHS at its best.

Now for the not so good, the only 2 areas I would criticise were the sub waiting room in A&E where the wall to the right corner was disgusting where people’s head had been on it and dried blood was all over the floor, and as I left the main lift nearest the window was disgusting. Such a shame, it looked unkept, tissue paper on the floor and dried blood. It had been there a while. Of course I understand it could have happened a minute after the deep clean five hours ago. Just was just frustrating after a fab visit.

I didn’t even feel the need to strip, sanitise and shower the moment I walked in the door.

Thank you so much