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Thank you for my care

Posted By LynFa11

"Thank you for my care"

About: Glasgow Royal Infirmary NHS 24 / NHS 24 (111 service)

(as a service user),

I contacted nhs inform due to having abdo pain.

The care I received from the call handler all the way through to the staff at surgical receiving at GRI was excellent and I can’t thank them all enough. I just wanted to pass on my gratitude. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 3 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 10/05/2021 at 16:07
Published on Care Opinion at 16:07

picture of Shona Lawrence

Hi Lynfa11

I'm so sorry to learn you had abdominal pain and I hope you are doing much better. Thanks for taking the time to acknowledge the service provided by the staff involved in your care, from the Call Handler to the staff within Glasgow Royal Infirmary.

I will share your story with our staff here at NHS 24. It's great to see such feedback and it's a fantastic reminder of the valuable service our staff provide. The staff at GRI sound great too! From your feedback is sounds as though you were absolutely reassured by all who cared for you.

If you wish to contact me directly, then I would be able to identify the staff member who managed your call. You can get me at Patient.Experience@nhs24.scot.nhs.uk or by phone on 07814 299944. It would be great to hear from you.

I wish you well for a full and speedy recovery.

Thanks again for your kind words of gratitude.

Kind regards

Shona

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Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 3 years ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 12/05/2021 at 17:30
Published on Care Opinion at 17:30

Dear LynFa11

Thanks very much for taking the time to thank the staff for the care you received firstly from NHS24 and then the staff at Glasgow Royal Infirmary. It's always good when we can share positive feedback with the staff.

I hope you are feeling better.

Regards

John Carson

Chief Nurse - North Sector

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