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"Dental issues"

About: GPs in Kernow Royal Cornwall Hospital (Treliske) / Orthodontics

(as a service user),

The team at RCH Treliske were extremely supportive, and helped me to get over the nightmare of constant throbbing pain across my face. I had an X-Ray, then an appointment for surgery within 2 weeks. I have nothing but positivity for the RCHT team :)

The struggle to get to that point however, was anything but pleasant. It took me opening my heart about my ideation multiple times to effectively force the appointment. 

In my opinion GPs these days don't actually care until your are suicidal, but unfortunately that's how I feel. I hate having to talk about staring over the new road bridge in detail, but I felt it was the only way to get the issue escalated.

I am clinically diagnosed with Autism, Depression, & Anxiety, yet it still took a lot of screaming and crying to finally get an appointment.

I get that there is a pandemic on, and yet that is no excuse for the chronic underfunding of our health services this has been an issue for years. I can't imagine how many people have been in my position, and ended up taking their lives, because of an inability to access the health service. 

In conclusion; I feel for my GP, and the team at RCHT, they did nothing wrong, they're trying their best in an impossible situation. I have nothing but respect for them, I blame the deliberate decisions of government to chronically underfund our health services.

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Responses

Response from Lucie Baker, Sister, Oral surgery,Orthodontic and Maxillofacial Unit, Royal Cornwall Hospitals NHS Trust 2 years ago
Lucie Baker
Sister, Oral surgery,Orthodontic and Maxillofacial Unit,
Royal Cornwall Hospitals NHS Trust
Submitted on 05/05/2021 at 19:30
Published on Care Opinion on 06/05/2021 at 15:11


Dear nuthatchsh43,

Thank you so much for taking the time to share your story with us and for providing us with this feedback.

I'm so sorry you have had such a traumatic and difficult time in being able to access our service. It must have been a very stressful time for you.

I'm glad you were pleased with the treatment you received within our department and I hope you are now on the road to recovery.

With kindest regards,

Lucie Baker (Unit Sister-Oral surgery and Orthodontic department)

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