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Tremendous Service withGreat Staff

Story from nhs.uk

"Tremendous Service withGreat Staff"

I just wanted to say that I was absolutely delighted with the service I received yesterday. I first had an MRI scan around 15 years ago with the sort of machines that were available at the time and it was one of the most uncomfortable, claustrophobic experiences I have ever experienced.

The modern, open machine, you used yesterday with the more open design was absolutely no problem at all. I would also like to extend my thanks to the staff at the clinic. From the original booking right through to the actual treatment I was treated with the utmost professionalism with each stage being carefully explained before and during the scan. Well done.

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Response from Heath Lodge Clinic 2 years ago
Heath Lodge Clinic

Submitted on 28/04/2021 at 14:54
Published on nhs.uk at 19:33

Thank you so much for taking the time to leave such wonderful feedback on our Heath Lodge Clinic NHS Reviews page regarding your recent experience about your MRI scan here at Heath Lodge Clinic.

We are so pleased specially to hear that given your claustrophobia, you were put at ease throughout every part of your experience with us at the clinic.

We are so proud of our helpful team, so to receive such lovely feedback is a credit to our telephone bookings staff and Radiography team.

I will personally ensure that your kind words are passed across to all concerned.

Thanks you again, from Heath Lodge Clinic

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