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Dermatology - Mole Removal

Posted By snowsx98

"Dermatology - Mole Removal"

About: New Victoria Hospital / Dermatology

(as a service user),

I attended an out patient surgery at the New Victoria Hospital in Glasgow. Nurses Elaine and Jackie were fantastic. I was a little anxious and nauseous during my procedure, but they kept chatting to me to help relax me and I was offered a cold cloth for my forehead to help me feel better. Knowing I am also breastfeeding, they also adjusted my anesthesia accordingly. When I was feeling faint after the surgery was over, they offered me a surgary tea and let me lie down until I felt well enough to go home. 

I felt very cared for and in professional and kind hands. 

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Responses

Response from Con Gillespie, Associate Chief Nurse, Clyde Sector, NHSGGC 4 years ago
Con Gillespie
Associate Chief Nurse, Clyde Sector,
NHSGGC

Submitted on 30/04/2021 at 10:21
Published on Care Opinion at 10:21

Dear Snowsx98

Many thanks for taking the time out to share you feedback about your experience in Dermatology at the New Victoria Hospital.

I am delighted that you had such a positive experience and that you were looked after so well.

Letting us know about your experience is very important to us since informing staff that they have done a great job is very satisfying.

I will pass on to the Team and in particular to Elaine and Jackie who made such a good impression.

Glad you are well and thanks again.

Con Gillespie

Lead Nurse - Dermatology

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Response from Leigh Smith, MASScot- Melanoma Action and Support Scotland 4 years ago
Leigh Smith
MASScot- Melanoma Action and Support Scotland

Submitted on 30/04/2021 at 11:05
Published on Care Opinion at 11:05

Good Morning Snows

I too am delighted to read your comments on your treatment at the New Victoria. As a Vic trained nurse it is good to know high standards of caring have "crossed the road"

As a new Mum your worries will be about "what if". If it is any consolation I was in your shoes and it was a cancer - and my baby will be 40 next month. Please don't hesitate to call for a chat any day between 8am and 11pm

Leigh 0773 823 1260

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Update posted by snowsx98 (a service user)

I’m so sorry - as I read it back, I realize it was Elaine and Katie not Jackie. Can you make sure it goes to Katie? Thanks!

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