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"First Seizure"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Neurology Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My partner had his first seizure last week, it was a very scary situation. He was rushed to the Queen Elizabeth A&E department. Paramedics were amazing and very attentive. Due to COVID I could not go inside with him. The wait time was normal for an A&E department however when he was discharged they did not give my partner much information on what the blood result were , can he return to work and what he should do regarding his head injury. We were just told the first seizure team would get in touch with an appointment within the next two weeks. 

My partners address was wrong at the hospital so I have been trying to contact the neurology department to ensure they have my partners correct details but no answer or getting put through to people that cannot help. I feel we have been left in the dark with little to no information on what’s happening. We just want to ensure there is no delay in the appointment.

Responses

Response from Lisa Dorrian, Clinical Services Manager, Neurosciences /Oral and Maxillofacial Surgery, NHS Greater Glasgow and Clyde last week
Lisa Dorrian
Clinical Services Manager, Neurosciences /Oral and Maxillofacial Surgery,
NHS Greater Glasgow and Clyde
Submitted on 29/04/2021 at 16:05
Published on Care Opinion on 30/04/2021 at 16:10


Dear CanFletcher3101,

I am sorry to hear about the issues you have been experiencing contacting our service.

Please call me on 0141 201 2024 and I would be happy to assist.

Kind regards

Lisa

Clinical Service Manager

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Response from Lynsay Creighton, Lead Nurse, Institute of Neurological Sciences/Neurosciences and Oral and Maxillofacial Services, NHS Greater Glasgow and Clyde last week
Lynsay Creighton
Lead Nurse, Institute of Neurological Sciences/Neurosciences and Oral and Maxillofacial Services,
NHS Greater Glasgow and Clyde
Submitted on 29/04/2021 at 16:34
Published on Care Opinion on 30/04/2021 at 16:10


Dear CanFletcher3101,

I'm sorry you have had a difficult experience getting in touch with us and feel there has been a lack of information.

If you could call my colleague Lead Nurse Marie Austin on 0141 201 2343 she would be happy to look into this further for you.

Best wishes

Lynsay Creighton

Lead Nurse,

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service last week
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 30/04/2021 at 08:32
Published on Care Opinion at 08:32


Dear CanFletcher3101

Thank you for your taking your time to share your Feedback here on CareOpinion. I am so sorry to read about your partner having a siezure, this must have been completly terrifying for you both, especially as this has never happened before. It would have been worrying for yourself too when you could not be with your partner when he was taken in the ambulance, it is so unfortunate we cannot allow loved ones to travel with patients currently with the ongoing pandemic.

I am pleased to read that our crew were so attentive and I hope this put your mind at ease when your partner was transported to hospital. It really sounds like he was in good hands.

If you would like us to pass on your kind words to our crew, I can arrange this for you.If you would like this to happen, please may we ask you contact our Patient Experience Team at sas.feedback@nhs.scot with your partner's name, date and address of where we attended. Please may we ask you make reference to your CareOpinion Username which will easily link to your story.

I am sure QE will be in touch in respect of your Feedback in relation to hospital discharge.

I hope your partner is feeling much better and wish him well

Best Wishes

Lesley

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