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"Great care"

About: Central Middlesex Hospital / Colorectal surgery

(as the patient),

I recently went in for an operation at the Central Middlesex hospital and I can honestly say that it is the best care I have ever received in a hospital. 

I have had similar procedures in the past 6 years and in different hospitals across the country as I suffer from Crohn’s disease, but I have never felt so  cared for.

The nurses Marnie and Charlotte looked after me throughout the day making sure I was comfortable and had everything I needed going back home.

The anaesthetist and his supervisor (Sorry if I forgot the names, William I think?) made sure I felt ok as I have previously had some bad experiences with the procedure . They did such a good job that I did not even have the opportunity to do the countdown! And they even checked on me after the operation.

The nurse that looks after me (Ana ?)  when I woke up was also fantastic, she plugged in a heated blanket as I was shaking which really helped me relax and ensured I had enough painkillers.

The surgeon who works for Mr Tozer(I am so very lucky to have been assigned to his care/ team), came to see me as soon as I was back in the ward and explained what had happened and gave me clear next steps and after care and ensured I had a sick note for work( which did not contain the full details of the op, and as it is of a colorectal nature this was also very much appreciated).

I was discharged at 1630 with everything I needed which was great for us as we had a 3 hour car journey to go back home.

And finally I even had a call the day after, at home from nurse Linda who wanted to make sure I felt ok and asked if I had any last minute questions.

These might seem like details to some but it really made a difference overall about how I felt.

I hope that this message of thank you will be relayed to them as their team effort really made a positive impact on my experience and brought me hope to better days.

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust 3 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust
Submitted on 27/04/2021 at 11:49
Published on Care Opinion at 11:49


Dear MasH87,

Thank you for taking the time to share your experience with us.

It so heartening to read your post, and the details of how we were able to make your experience a positive one.

Our teams do really try their best, and it is so lovely to hear when we get it right.

I have shared your kind words with the team and have asked that the named staff members in particular are made aware of your post.

I hope that you are recovering well. Many thanks again for sharing your experience.

Best wishes

Anjali Patel

Patient Experience Manager

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