"Frustrating and disappointing"

I recently saw a social media post from the Belfast Trust advertising Blood Donation clinics. I telephoned the number many times over many different days and there was no answer. I then privated messaged, following the advert on social media, and there was also no response. I then found a different number on the website and phoned it. The line kept ringing and there was no answer on 3 separate occasions over 2 days. I finally got through to the headquarters and the staff member was lovely on the phone, apologising for no one answering the phones. Then transferred me to the line I needed to speak to the appropriate person to book a slot. That telephone line rang for 6 minutes and there was no answer so I hung up. Subsequently I have now given up trying to book a slot to give blood. 

Today there is again another social media post about Blood Donation and the need for people to donate. Sadly when people are willing to donate the response from the service to book appears extremely poor. It is disappointing.