"The care I received for an endoscopy and colonoscopy"

Today I had to go to West Cornwall Hospital in Penzance for an endoscopy and colonoscopy. I am 53 years old and have been very fortunate in never really having had a hospital procedure, so I was both apprehensive and tearful about having to have 2 procedures  at the same time.

It was a challenging morning  for me but the team at West Cornwall Hospital were fabulous. I was greeted and taken care of before the procedure  by Amanda (nurse). She went through the pre-procedures thoroughly but sensitively. She was training Nick (care assistant)  at the same time and it was no problem having him there as he was so nice and unobtrusive. 

Being listened to

Staff attitude

Once I was taken through to the  doctor (Joy) and the 2 nurses, I was  feeling a bit overwhelmed at the beginning but they were so kind and considerate. They brought a lovely sense of normality & humour to the 2 procedures and I was involved the whole way through. They were so professional

Treatment

Staff skills

My after-care was just as good and Anne (a very experience care assistant, I think ) and Nick took care of me again and it was lovely to see Nick learning from Anne & Amanda who were very supportive of him. . At the end, I was escorted by Amanda back to where my husband was waiting

Team work

Explanations

We couldn't have asked for a better standard of care. God bless the NHS!