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not good enough

Story from nhs.uk

"not good enough"

About: Queen's Hospital (Romford)

admitted for chest pain with ? heart attack. discharged with a plan to outpatients angiogram in 2 days. after 10 days I heard nothing I started calling MRU where I was admitted. I was advised by a doctor on the ward that my angio referral was lost and the only was to get re rederred was to return to a&e and pretend I was in a heart attack again

I feel this was not right and continue calling. this is the 3rd week since discharge I still had no joy. should I actually return to a&e and lie/pretend I am in a heart attack again, my discharge letter clearly states, plan outpatient ct angio,

BAD SERVICE

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Responses

Response from Queen's Hospital 2 years ago
Queen's Hospital

Submitted on 10/05/2021 at 17:18
Published on nhs.uk at 22:09

Thank you for taking the time to provide us with your feedback, I am so sorry to hear the concerns that you have raised. Please contact our Patient Advice and Liaison Service on 01708 435 454 or by email bhrut.pals@nhs.net and they will do all they can to try and help resolve this for you. Once again, thank you for taking the time to provide us with your feedback.

Kind Regards

Michele Elliott

Divisional Director of Nursing

PACE Division, Peri-operative, Acute, Critical Care and Emergency Medicine

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