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Worst GP practice in Warrington!

Story from nhs.uk

"Worst GP practice in Warrington!"

About: Chapelford Medical Centre

I’m staggered by how dreadful this surgery is, no matter what time of day you ring, it takes 45 minutes+ to get through to anyone. The ineptitude of the staff members I have spoken to is hard to believe. I thought contacting your surgery is supposed to make any problem you have better but I always come off the phone feeling much worse after having gone through the exasperation of being on hold for so long and then speaking to someone who isn’t equipped to do their job properly. She even admitted that she didn’t know how to deal with my simple request which has been ongoing for several weeks now.

This is not a one off, I’ve unfortunately had to deal with the surgery several times in the last few weeks and it’s the same horror show every time. Having spoken to friends who are also patients of Chapelford, their experience very much mirrors mine.

The surgery is not fit for purpose, patients are suffering and nothing is being done about it.

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Responses

Response from Chapelford Medical Centre 2 years ago
Chapelford Medical Centre

Submitted on 13/06/2021 at 18:57
Published on nhs.uk at 21:55

I am very sorry to hear about your experience at our Practice. In recent weeks we have amended how the reception and admin teams operate to support access to the Practice via telephone. Between the hours 08:00 - 09:30 all admin/reception staff members answer the phones for appointments and enquiries. After 09:30 two reception staff members answer the phones. This is due to the need for admin staff members to carry out clinical admin duties. We are currently trying to further improve telephone access for patients to the Practice and we are confident these improvements will have a positive impact on patients over the next six weeks.

I hope your request has been appropriately actioned. However, if this is not the case please contact the Practice and ask to speak to the Interim Practice Manager or the Deputy Practice Manager and I am sure we will be able to resolve any concerns in a timely manner.

Interim Practice Manager

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