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"Professional and compassionate"

About: Southern Health & Social Care Trust / COVID vaccination programme

(as a service user),

2nd jab day.  We arrived with wife in wheelchair and  asked to proceed to a separate area where we were attended to immediately. Young volunteer said someone would be with us shortly. Within minutes staff nurse Anne took us under her wing and dealt with our  vaccinations professionally and especially friendly, putting us at ease. We would like to take this opportunity to praise the staff at Southlakes for a very professional but compassionate way in dealing with us during our visit, so rare these day

Thanks NHS


Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, SHSCT 2 weeks ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Submitted on 20/04/2021 at 15:12
Published on Care Opinion at 15:12

picture of Christine Armstrong

Dear chambre, thank you so much for taking the time to tell us about your experience at the South Lakes It is so reassuring to read your lovely comments about the staff, especially Anne. I will ensure that these comments are shared with the team

I hope that both you and your wife keep safe and well

Best wishes

Christine Armstrong

Care Opinion Facilitator


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