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Don’t try and contact out of hours!

Story from nhs.uk

"Don’t try and contact out of hours!"

About: Rowley Hall Hospital

Trying to get an update on my Mother’s condition post surgery.

Placed on hold at no3 in the queue, 20 minutes I’m up to next in the queue, an hour later I’m still on hold.

I appreciate it’s out of normal office hours but this is very poor and unacceptable nowadays.

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Responses

Response from Rowley Hall Hospital 2 years ago
Rowley Hall Hospital

Submitted on 21/05/2021 at 00:12
Published on nhs.uk at 22:36

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were unable to get through to the hospital. We would like to have a better understanding about your experience. Please reach out to us at 01785 238608 at your earliest convenience and we will do our best to resolve this with you.

Kind regards.

Sam Doubleday

Hospital Director

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