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"Calling duty nurse when feeling suicidal"

About: Riverside Resource Centre

(as a service user),

I called the duty nurse and told her that I had being having thoughts of overdosing and was about to get tablets to overdose on. She told me that she’d spoken to me earlier in the week and had contacted my GP which hardly seemed relevant. She told me that I’d called 111 during the night which again hardly seemed relevant and she told me that she’d talk to me later when my support worker was there.

I overdosed on the tablets and ended up in hospital. I’m not sure whether it’s acceptable to tell someone who’s feeling suicidal that you’ll just talk to them later but it definitely wasn’t helpful. It made me feel completely hopeless and I still do. If I ever start feeling so low again and that is all that’s there to protect me I really don’t have much hope. She just seemed annoyed that I’d called. 

There is no point complaining about this place and whilst taking an overdose was ultimately my decision, I was asking for help and I got the opposite. She didn’t even call back later.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 22/04/2021 at 16:08
Published on Care Opinion at 17:06


picture of Nicole McInally

Posted on behalf of Riverside Resource Centre:

Dear Patient96

I am sorry to hear of your experience whilst contacting the duty person at Riverside Resource Centre. As you raise a number of concerns in your post we would be grateful if you could contact the Service Manager on 0141 211 1430 to discuss these further.

Many thanks

Nicole

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