This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Bad telephone service

Story from nhs.uk

"Bad telephone service "

About: The Firs

I have been trying to contact the surgery for weeks. Today alone I rang 6 times and no one picks up but cuts the call. I’m very disappointed with this. In addition, I asked the Firs to help with my blood test as St James Medical Centre who refused to allow me access through the front door as I’m disabled.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Firs 2 years ago
The Firs

Submitted on 12/05/2021 at 18:13
Published on nhs.uk at 19:40

Dear Patient

I am very sorry you are having difficulty in contacting the practice. I would be grateful if you could drop us an email and we will look into this for you. I am happy to talk to you if you could provide me with a name and contact number.

Kind Regards

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k