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Exceptional ambulance response & ED care.

Posted By MM47

"Exceptional ambulance response & ED care."

About: Forth Valley Royal Hospital / Accident & emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

My Mum had a severe angina attack, I called 999, from the calm call handler, talking us through taking aspirin, reassuring & reiterating help was on it’s way to the professional caring & friendly paramedics Simon & Ryan. Detailing all their investigations, ensuring my Mum’s comfort. Giving her options & taking her opinion into consideration.   Their exceptional care made a stressful time so much easier-I send grateful thanks to them.

Also our thanks go to the Emergency Department at FVRH, for their care & updates when we called. My mum said her continual observations, bloods& X-rays made her feel safe& looked after. Special thanks to Tracey who showed such kindness during her time there, bringing my Mum safely out to us. Also to the Student Nurse . 

She was also delighted her paramedics checked in on her , when they brought other patients in!

From the start of the attack to returning home it was 6 hours. 

Our fabulous NHS-thank you! 💕

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 16/04/2021 at 12:09
Published on Care Opinion at 12:09

Dear MM47

Thank you for taking the time to share your lovely feedback with us here on Care Opinion. I am really pleased to read about the wonderful care your mum was given from our call handler, the attending crew, Simon & Ryan, and also the care given by the wider NHS. I do hope your mum is feeling much better and is on the road to recovery.

If you would like your kind comments to be passed on to the call handler and to Simon & Ryan, I would be happy to do this for you. If you would like for this to happen, please email our team at sas.feedback@nhs.scot with your mum's name, address and the date we attended to her. Please may I ask you make reference to your Care Opinion username so we can link this to your story.

Best Wishes and thanks again!

Lesley

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Response from Donna Clark, Clinical Manager, Medical, FVRH 3 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 16/04/2021 at 18:21
Published on Care Opinion at 18:21

Good afternoon MM47

I sincerely hope you are fully recovered. Thank you for taking time to give us this lovely feedback, I will share this with the ED team. I am delighted to hear how well you were treated and how well the process worked. I

Take care

Donna Clark

Operational Manager

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