I cannot fault this surgery, the frontline staff are always approachable and helpful equally so too are the nursing staff and the doctors I have seen are compassionate, caring and professional and I thank all of you. But the telephone service is just so appalling!
Last Wednesday (7/4/2021) I spent 3 hours on the phone from midday until 3.30 trying to get through, the first time I called I held on for 1 hour 14 minutes and gave up. I tried again 3 further times and spent a further 1 hour 48 minutes holding on and then gave up. This was for something very significant and required a conversation with a doctor. I plead with whoever reads this to take some action. I understand we are all living through hard times and people are stretched but this telephone issue has been going on before Covid came along.
Thank you for taking the time to read this.
Philomena McMahon
"Wonderful practice BUT...."
About: Trinity Medical Centre Trinity Medical Centre Hove BN3 3AT
Posted via nhs.uk
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