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Fantastic care

Story from nhs.uk

"Fantastic care"

About: Royal Berkshire Hospital

I attended yesterday for a cataract operation at RBH. From start to finish the medical and nursing care I received was fantastic. All of the nurses I met were friendly & reassuring; I was given a good explanation of what to expect; the surgeon was of course extremely capable & professional, but also empathetic & kind. The nurse escorting me to theatre stroked my arm as I waited to be wheeled in; you’ve no idea how comforting that physical contact is!

The op went smoothly, I was told the result immediately afterwards.

After time to rest, I was discharged with full info & advice on aftercare at home.

I felt safe and reassured that all the social distancing precautions are in place. This was my 2nd eye op at RBH; each time I’ve had excellent treatment and care. Thank you so much to all of the clinical and support staff.

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Responses

Response from Royal Berkshire Hospital 3 years ago
Royal Berkshire Hospital

Submitted on 12/04/2021 at 10:47
Published on nhs.uk at 16:41

Dear Judith

Thank you so much for such positive feedback - it will be shared with the teams involved, who will be delighted! We are very pleased to hear that you had such a good experience during your cataract surgery and that the nursing and medical teams were both professional and caring. We hope you are now recovering well.

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